Health Related Social Needs

Housing & Tenancy Support

Research shows that the most effective way to prevent houselessness is by investing in strong tenancy support and housing stability services. Neighborhood House is committed to supporting individuals and families facing housing instability by providing practical, compassionate assistance that helps people remain safely housed. 
                                                                                                                                                                               
Our Health-Related Social Needs (HRSN) teams provide housing and tenancy support services for Oregon Health Plan (OHP) members across multiple Oregon counties, working in partnership with Coordinated Care Organizations (CCOs). Our primary focus is eviction prevention, supported by short-term case management and additional wraparound services.     
                                                                                                              
The Oregon Health Plan is Oregon’s Medicaid program, administered by the Oregon Health Authority (OHA) under state and federal guidelines. These services are delivered through CCO partnerships to help members maintain stable housing and address housing-related challenges. HRSN services are not intended for emergency situations. We can submit an application for support on your behalf through Health Share of Oregon; however, assistance is not provided immediately, and processing times may vary.

 

GET CONNECTED WITH A COORDINATED CARE ORGANIZATION

What are HRSN housing benefits?

OHP members may receive the following housing-related supports:

  • Up to six months of rental assistance, including help with past-due rent
  • Utility assistance for services such as gas, electricity, and water, including setup fees and overdue balances
  • Up to six months of storage assistance

For some OHP members, including homeowners, HRSN housing supports may also include home modifications, such as:

  • Safety-related home changes: pest control, deep cleaning, and installation of accessibility features like ramps, grab bars, and drawer pulls
  • Health-related supports during extreme weather: air conditioners, heaters, air filters, mini fridges, and portable power supplies

 

What Is HRSN Tenancy Support?

HRSN tenancy support provides non‑financial, one‑on‑one assistance from an HRSN case manager for OHP members receiving HRSN housing benefits.

This support is designed to help participants understand their housing situation and remain stably housed.

Examples of tenancy support include:

  • Help understanding lease terms and tenant responsibilities
  • Advocacy and communication support with landlords
  • Connections and referrals to additional supportive services

 

FAQs

Like many aspects of the Oregon Health Plan and Medicaid, HRSN services can be complex. The information below highlights key details to help you better understand how the program works.

 

What does "HRSN" mean?

  • “HRSN” stands for “Health-Related Social Needs.” These describe socio-economic factors that impact a person’s physical or mental health outcomes, like housing instability.

  • You can learn more about what other health-related social needs the OHP supports through the Oregon Health Authority.

    How do I know if I qualify?

    • There are several eligibility criteria for the HRSN program. First and foremost, you must be an OHP recipient. Ultimately, only your Coordinated-Care Organization (CCO) can tell you if you qualify.

    • ​Some eligibility criteria include, but are not limited to: income, age, and renter status.​

    What is a CCO?

    • A Coordinated-Care Organization is a type of healthcare and insurance provider specific to enrolled members of OHP. You may have heard of these providers before; for example, HealthShare of Oregon (CareOregon), Trillium Community Health Plan, or PacificSource Community Solutions. Oregon Health Authority has a service area map to help you identify your CCO.

    • If you receive OHP or Medicaid, but you can’t find your provider information, contact OHP for support at 1-800-273-0557 or email at Ask.OHP@odhsoha.oregon.gov. They will help you identify your provider and other membership data you may need to make an HRSN claim.

    • Open-card providers like Accentra also cover HRSN benefits.

    I'm not eligible for tenancy support through OHP, but I need help paying rent and/or utilities! What should I do?

    You should contact 211. They will narrow down possible resources based on your location and needs.

     

     

    To access HRSN benefits, you must request them from your CCO. Only your CCO can tell you if you are eligible and connect you to these benefits.

    If possible, you should try to have the following documents nearby when you request support from your CCO:

    • If you need rental support: Your signed lease or written lease agreement, and your W9
    • If you need utility support: Your most recent utility bill(s)
    • If you need storage support: Your most recent storage bill
    • If you need home modifications or remediations: Your scope of work, signed by your landlord, yourself, and your service provider

    The following list will help you locate your CCO’s request form for HRSN housing benefits. 

    Accentra (Open Card)

    Service area: Statewide

    Advanced Health

    Service area: Coos and Curry counties

    Allcare CCO

    Service area: Curry, Josephine, and Jackson counties; a small portion of Douglas County

    Cascade Health Alliance

    Service area: Most of Klamath County

    Columbia Pacific CCO

    Service area: Clatsop, Columbia, and Tillamook counties

    Eastern Oregon CCO

    Service area: Baker, Gilliam, Grant, Harney, Lake, Malheur, Morrow, Sherman, Umatilla, Union, Wallowa, Wheeler counties

    HealthShare of Oregon

    Service area: Clackamas, Multnomah, and Washington counties

    InterCommunity Health Network

    Service area: Lincoln, Benton, and Linn counties

    Jackson Care Connect

    Service area: Jackson County

    PacificSource Community Solutions

    Service area: Columbia Gorge (Hood River and Wasco counties); Lane County; Marion and Polk counties; Central Oregon (Crook, Deschutes, Jefferson, and part of Klamath)

    Trillium Community Health Plan

    Service area: Clackamas, Lane, Multnomah, and Washington counties; portions of Douglas County

    Umpqua Health Alliance

    Service area: Most of Douglas County

    Yamhill CCO

    Service area: Yamhill County; northern Polk county; southern Washington county